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HERE ARE ANSWERS TO ALL THE QUESTIONS
THAT YOU WERE SHY TO ASK US

What is CASHe and how does it work?
CASHe – For timely EMI payments or squaring monthly bills, making a major purchase that you so desired, taking a vacation to unwind or meeting a medical or financial emergency, keep the power of CASHe in your smartphone. Quick personal loans from CASHe that help you stitch in time.

CASHe, a cutting-edge fin-tech product from Aeries Financial Technologies Pvt. Ltd., enables short-term personal loans to young salaried professionals on a simple yet powerful app. Powered by a proprietary predictive algorithm called The Social Loan Quotient (SLQ) that creates a sophisticated credit profile of consumers totally different from conventional banks and credit agencies. CASHe enables young professionals to get loans within minutes, without paperwork and pain. You can now avail loans ranging from Rs. 5,000 to Rs. 100,000 for 15, 30 or 90 days based on your need. All you require is a salary slip, bank statement, PAN card & address proof clicked on a self-signed white paper and uploaded through CASHe app. Money is in your bank account within minutes.
What is SLQ?
Social Loan Quotient - Get approved…even without prior credit history.
A brand born in a digital world, serving millions of digital Indians must offer something truly unique. That's what we set out to accomplish at CASHe.
We are all part of a giant digital community and our digital presence is imprinted in multiple ways. This digital footprint of ours literally defines how we exist & behave in the social world. This is what drove our research scientists to develop an advanced credit ranking system using big data analytics, AI and predictive tools to calculate Social Loan Quotient (SLQ) of our customers.
Conventional lending agencies and banks work on out dated systems that rely more on your past financial transactions. We are interested in your today and how that will impact your tomorrow.
SLQ’s revolutionary approach changes the way credit-risk is calculated. It is linked to a number of data points including mobile and social media footprint, education, monthly salary and career experience. SLQ is a dynamic score and as you interact with us more and spend time in the digital space your SLQ score evolves too.
Why should I use the CASHe app?
CASHe offers an ideal platform for you to take control of your short-term financial requirements, be it month end EMI payments, emergencies, festival expenses or lifestyle spends. CASHe utilises sophisticated algorithms and machine learning capabilities to deliver an amazing and improved lending experience to our customers. If you are looking for a simplified way to borrow immediate cash, you need to download the app from Google Play Store or on the iOS app store to experience a new way of borrowing. We have over 70% of repeat customers who find it very easy to request for a loan once they have borrowed from us once. Download CASHe today and experience it for yourself.
What documents are required for applying for a Personal Loan from CASHe?
Just upload these 4 basic documents and you can get yourself credit approved with CASHe

1. Photo Identity Proof - PAN card
2. Latest salary slip
3. Permanent Address Proof - Any one (1): Aadhar Card/Passport/Driving License/Voter’s Identity Card or Utility Bills i.e. Electric/landline phone bill/ Gas Bill (not more than 2 months old) If Current Address is different from Permanent Address, then additionally: Utility Bill- Electric/landline phone bill/ Gas Bill of current address (not more than 2 months old), Leave & License Agreement/Rent Agreement
4. Latest statement of your Bank Account, showing your salary credit

We would also ask you to upload your selfie as proof of your photograph.

Your information will only be used internally. Promise.
Upload the following self-attested documents in jpg format. Also make sure the documents you upload on the app are clearly legible and self-attested in order for us to speedily process your loan request.

Verification Process:

1. PAN Card shall be verified electronically from Income Tax Website so as to ascertain correctness of the PAN Number and corresponding name from Income Tax web site. The said verification may be carried out by an independent Agency.
2. Similarly Aadhar Card & Voter’s Identity Card shall be verified through Independent Agency.
3. Utility Bills and Passport will be used to verify address.
4. Borrower will electronically upload his/her selfie on the CASHe app.

For more information on this you may contact us on support@cashe.co.in
Why do you need my documentation?
CASHe aids the Lender in using a proprietary system to determine whether your creditworthiness and your documents depict that you are a responsible Borrower. Don’t worry, this information is for internal use only. The security of your information is of the utmost importance to us. For more information, feel free to go through our Privacy Policy.
Do I need to upload these documents every time whenever I request for a loan from CASHe?
Not at all. Once your documents are verified and you are credit approved, you can relax for the next 90 days without resubmitting your documents. However, we would expect you to notify us immediately if there are changes in your employment, salary or residence. In any of these cases, you would have to upload the necessary document and it would require us to verify you again.

CASHe has a one-time registration process. Once you register with CASHe and receive eligibility, you’re free to borrow as many times as you wish, without having to register again and again.
What about collateral/security?
Relax. We trust you. We require no collateral. Simply provide us your valid documents so we can determine your eligibility and you’re all set!
Are you a bank or an NBFC?
CASHe is neither a bank or an NBFC. However, all loans that are disbursed through RBI-registered NBFCs, namely One Capitall Ltd. and or Bhanix Finance and Investment Ltd. Following norms laid down by the RBI. One Capitall Ltd. and or Bhanix Finance and Investment Ltd are your lenders and all payment terms and conditions are agreed with One Capitall Ltd. and or Bhanix Finance and Investment Ltd and not with CASHe. CASHe is a sophisticated, user friendly, technology platform which provides hassle-free experience to borrow personal loans.
Who can apply for a loan with CASHe?
Any Indian citizen residing in India, above the age of 18, with a proof of current employment, earning a monthly salary of 15,000 and above, a bank account, a Facebook / Google+ / a LinkedIn account and valid identity and address proof can use the CASHe app to avail loans
I don’t own a smartphone. Can I apply?
No. CASHe is a mobile app. And this app won’t work if you don’t have a smartphone. We’d really like to help, but we can’t. Sorry!
Why do I have to log in with my Facebook / Google+ / LinkedIn accounts?
CASHe aims to revolutionise the process of borrowing wherein we use your internet presence on social networking sites as a reliable benchmark to assess your creditworthiness. Your social networking activities provide valuable information on who you are, and whether you fit our ethos. It’s younger, simpler and more convenient.
Why are my social media accounts accessed?
CASHe is simply assisting Lender to try and get a picture of who you are using industry standard access levels in terms of your network, contacts and activity. Relax, because under no circumstances will your information be shared with third parties, nor will CASHe retrieve personal data without your consent. Please refer our Privacy Policy.
How much cash can I borrow from CASHe?
With our multiple loan options now available on tap, you can now opt to borrow personal loans starting as low as Rs 5,000 to a maximum of Rs 100,000 with a repayment period of 15, 30 or 90 days. Would you like to borrow a larger sum with flexible repayments? No problem, we now offer loans starting Rs 25,000 to Rs 100,000 that can be repaid back to us in 3 EMIs.
What are your eligibility criteria?
The maximum loan eligibility is set at 40% of your monthly net salary if you wish to take a loan for either 15 or 30 days – the maximum amount you can request for is Rs 50,000. For example, if your net monthly take home salary is Rs 60,000, you would get a maximum loan of Rs 24,000 from CASHe. You can choose to repay us either in 15 days or 30 days - we leave that to you. Please be advised that the repayment options do carry its own interest charges which are explained below.


For a 90-day loan, your eligibility goes up to 100% of your monthly net take home salary. The minimum and maximum loan ranges from Rs 25,000 to Rs 100,000 to be repaid in 3 EMIs.

Apply now – Please send your request to sales@cashe.co.in
My loan application didn’t get approved. Why?
If you haven’t uploaded the required documents, furnished false information, lack a job or the means to repay, or your profile does not include the qualities required of a user of CASHe app, or if we are unable to verify your information, your application could be rejected and the same shall be communicated to you. This isn’t a reflection on your credibility, it’s simply that your profile does not fit as per our algorithm. Better luck next time.
Will I still get a loan if I don’t qualify as per your internal credit rating criteria?
Yes. If your application doesn’t meet our internal credit rating criteria, there is a possibility that the loan will be given to you subject to furnishing a post dated cheque. This however is on a case to case basis only.
Can I re-apply?
Absolutely. If you feel that your application should be reviewed or if you believe that there have been material improvements in your creditworthiness since you last applied, do re-apply after 3 (three) months from the rejection of your previous application. We will be to look into it. However, approval remains solely at the discretion of Lender.
What are the processing charges for the 15, 30 and 90 day loans?
There’s a one-time processing fee i.e. the first time you borrow cash using the CASHe mobile app. The slabs are as follows:
A flat-fee of INR 500 on amounts eligible between INR 5,000 to INR 15000.
A flat fee of INR 750 on amounts eligible between INR 20, 000 to INR 30000.
A flat fee of INR 1250 on amounts eligible between INR 35000 to INR 50,000.

We charge a flat 1% processing fee on the principal amount for the 90-day loan.
Please remember, the processing fee is one-time only and would never be charged again. The respective processing fee will be deducted at source at the time of loan disbursement.
What are your Rate of Interest on the loans I take?
We charge you 1.5% flat interest for a 15-day loan. If you are unable to repay within the 15-day period, we will automatically extend your loan to another 15 days with an additional 2% interest For a 30-day loan, we charge you 3% flat interest. If you are unable to repay your loan within 30 days, we would be glad to extend your credit period by another 7 days without any extra fee. However, any subsequent delays would incur a 2% flat interest fee (including the 7-day grace period) on subsequent weeks thereafter For the 90-day loan, we charge you a flat 2.5% interest / per month. A 7-day interest-free grace period will be offered for repayment of your dues at the end of every paying month. However, any subsequent delays would incur a 2% flat interest fee (including the 7-day grace period) on subsequent weeks thereafter
How do I repay the Loan availed from CASHe?
  • We accept payments through NEFT only. Please do not choose IMPS/CHEQUE for repayments.
  • Enter your CASHe CLN # as account number in the field called Account number and choose Account name as ONE CAPITALL LIMITED and or Bhanix Finance and Investment Ltd
  • Please ensure that the IFSC code is KKBK0000958.
  • Please make sure that you enter the above information correctly while transferring funds.
  • Please write to support@cashe.co.in if you need further assistance.
When will I be considered as a defaulter?
Default is a failure to repay the full amount due including Interest as the case may be, within the time frame (including extended periods) from date of disbursement of loan amount.
So what if I default?
CASHe is an enterprise of trust. As a user of CASHe app, Lender lends you cash because it believes in your creditworthiness, and in your ability to return it. So should you default despite the trust bestowed, the Lender will be forced to make your status as a defaulter public on the CASHe app and website, Lender’s website and on your social network and take necessary steps for recovery. Lender will also inform CIBIL and other credit rating agencies.
How fast will I get my loan?
Your loan is generally transferred instantly as soon as all your documents are verified. In order to process your loan quickly, we advise you to upload the necessary documents in the necessary formats and make sure they are clear and legible.
How fast will I get my cash?
You will be transferred cash instantly upon your successful approval.
What do I do in case you can’t give me the amount within 24 hrs?
This is unlikely - CASHe is designed to complete your credit appraisal within hours. Once that’s completed, you will be informed immediately of your eligibility. In some cases, some additional information may be required to disburse cash. But, whatever the case, we’ll ensure that you’re always kept in the loop.
Can I change my loan request?
You can change your loan request only after the final approval for the loan has been given. Please reach out to support@cashe.co.in for this purpose.
Can I repay my cash before the due date?
Is that even a question?? Absolutely! In fact, making payments before they are due raises your SLQ score. However, the interest payments are deducted at source at the time of disbursement and it will not be reduced/ reimbursed in such instances.
Can my loan amount be recalled?
The lenders reserve the right to recall, with due notice, any cash disbursed to Borrower for failure to disclose materially valuable information to determine your credit profile. If you’ve provided false or misleading information, the Lender will call for the amount to be repaid within 24 hours, following which you will be categorised as a defaulter, with the attendant penalties and appropriate steps may be taken by appropriate authorities.
Who powers CASHe & remits and recovers the loan amount?
CASHe is powered by One Capitall Ltd. and or Bhanix Finance and Investment Ltd - a RBI registered NBFCs, which determines Borrower eligibility, disburses loan amounts to users of CASHe as well as recovers the same.
Can I refer my friends? what are my benefits?
The CASHeHi5 offer lets you refer as many friends as you can provided they are salaried. Each successful referral gets you Rs 200 and your referred friend get a 50% off on the processing fee when they apply for a loan from CASHe.

Can you let me know about CASHe’s integration with Paytm? How do I transfer money from CASHe into my Paytm account?
With the Paytm account now integrated in your CASHe app, you can now transfer your CASHe loan amount in part or in full into your Paytm account directly from CASHe. For example, if you have received Rs 40,000 as a loan from CASHe, you can transfer up to Rs 19,500 directly into your Paytm account, and the balance amount can be transferred to your registered bank account – just in a few clicks within the app. Please be aware that the Paytm monthly wallet funding limits of Rs 19,500 apply. In case there is an issue transferring money to your Paytm wallet, the money would be transferred to your bank account registered with us.

I don’t have an account on Paytm, can I still transfer money from CASHe?
Yes, you can still transfer money to any valid phone number or email id (even if there is no Paytm account setup at that point). If there is no Paytm account, the beneficiary will get an SMS / email asking them to register and claim the money. If the beneficiary doesn’t claim the money by registering and verifying his account within 7 days, on the 9th day the money (intended for Paytm account transfer) will be transferred back to the borrower’s bank account registered with CASHe

Can I transfer the money to another Paytm account?
Absolutely! As long as your friend / relative / colleague has a valid Paytm account. The transferring methodology remains the same. Enter the mobile number of the person whom you want to send money to. Enter amount you want to send. Tap on Send.

How much money can I transfer in to my Paytm account?
We have set a maximum transfer limit of Rs 19,500 from CASHe into your Paytm account. Please make sure the funds available in your Paytm wallet doesn’t exceed the Rs 19,500 limit after the intended money transfer. If in case it exceeds the said amount, the money transfer will fail and we will automatically transfer the money into your bank account registered with us.

How will I know that the payment is successful to my Paytm account?
You can check the confirmation in 3 ways:
1. You will receive a confirmation SMS from Paytm
2. Post-payment confirmation page in the Paytm app
3. Tap on ‘paid’ in Passbook of your Paytm app

What if my money transfer to Paytm fails?
In that case the money will be transferred back to your bank account

What is the CASHe Crown Rewards Program and how do I enrol myself with it?
With the CASHe Crown Rewards Program, you can now enjoy special benefits as a privileged customer. The CASHe Crown Rewards Program awards you with an option to either lower your loan interest rates or increase the loan eligibility amount based on your loan repayment history with us. We have four categories in this program namely;
CASHe Silver
CASHe Gold
CASHe Platinum
CASHe Diamond

CASHe Sliver: You will be automatically slotted in CASHe Silver as new registered customer. Based on your future loan repayments with us, you will progress to the next categories subject to successful loan repayment amount matches the minimum criteria set for each program.

CASHe Gold: CASHe Gold allows you to enjoy the following benefits regardless of the type of loan you have availed from CASHe. Following is the loan-based interest charges for the CASHe Gold category.
Benefits you can enjoy
CASHe 15 - Interest rate reduced from 1.5% to 1.4%
CASHe 30 - Interest rate reduced from 3.0% to 2.9%
CASHe 90 - Interest rate reduced from 7.5% to 7.2% (cumulative interest for 3 months) In order to be eligible for CASHe Gold benefits, you should have a successful loan repayment value of Rs 2 Lakhs.

CASHe Platinum: As a CASHe Platinum Customer, you can now choose either a lower interest rate or a request a higher loan eligibility mount
Benefits you can enjoy
CASHe 15 - Interest rate reduced from 1.5% to 1.3% OR choose to increase your loan eligibility to 50% from the current 40%
CASHe 30 - Interest rate reduced from 3.0% to 2.6% OR choose to increase your loan eligibility to 50% from the current 40%
CASHe 90 - Interest rate reduced from 7.5% to 6.9% (cumulative interest for 3 months) OR choose to increase your loan eligibility to 110% from the current 100%
In order to be eligible for CASHe Platinum benefits, you should have a successful loan repayment value of Rs 4 Lakhs.

CASHe Diamond: As a CASHe Diamond customer, you can choose to have lower than ever interest rates or a higher loan eligibility amount than the CASHe Gold customer
Benefits you can enjoy
CASHe 15 - Interest rate reduced from 1.5% to 1.1% OR choose to increase your loan eligibility to 60% from the current 50%
CASHe 30 - Interest rate reduced from 3.0% to 2.6% OR choose to increase your loan eligibility to 50% from the current 50%
CASHe 90 - Interest rate reduced from 7.5% to 6.3% (cumulative interest for 3 months) OR choose to increase your loan eligibility to 120% % from the current 100% In order to be eligible for CASHe Diamond benefits, you should have a successful loan repayment value of Rs 6 Lakhs.
Can I shift my loan tenure, after taking loan?
You sure can shift your loan tenure from a 15 day to 30 days or to 90 days as soon as you have cleared all outstanding of your previous loan. Please ensure timely repayments of your existing loans to have a positive SLQ scores with CASHe.
Do you have a phone number for me to call you?
We do not interact with our customers on phone. Please email us at support@cashe.co.in for any queries related to the loan products, we will ensure that you are responded to as quickly as possible. In case you would like to know on enterprise package, please send an email to partner@cashe.co.in

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